Boutwell Farms

So much potential but I have had the same experience as the other reviewers. Nothing going right and lots of promises. I wanted to support local farmers and was looking forward to better meats. Missing part of the hog and cancelled my deposit on a side of beef due to no communication in person.
Sorry but can not recommend this farm. Would love to find a reliable source if someone has had good experience somewhere?

On Aug 10 I paid for a half hog. When my email of questions on various cuts was ignored I got suspicious. When the initial delivery date was a no show I got mad. E-mails & phone calls are ignored. I filed a claim/dispute with PayPal & will hopefully resolve this. Shame on me for not researching this farm a little more, but I figured if they supplied a restaurant they would act professional.

After speaking with Melissa and feeling really confident about the quality of their product, I placed an order for a whole hog. There was nothing but chaos surrounding the delivery as she was always having some family medical crisis. After getting five boxes of product delivered via two day shipping to FL when it was hot, I had the majority of my order. Imagine my shock when I opened boxes and boxes of pork chops. Barely any roasts, ribs, or anything near what I expected according to cut sheets on other sites. I also did not even get the minimum weight promised. I sent letters, called, and got excuses. Then eventually she figured I would go away and that is fine I will go away, but I will make sure to post everywhere and report them to the BBB and any other organization that will let me report them. I paid a great deal of money for substandard cuts. DO NOT DO BUSINESS WITH THIS FARM.

Something is going on. I had been purchasing from Boutwells for almost a year. We purchased a beef sampler pack, pork sampler pack, 20 pack of ground beef, a half pork and finally a quarter cow. Everything had been delivered in the past except the quarter cow. We paid $700 and even paid for shipping because I knew their family was having personal problems. Like others, I left phone messages and email requests asking for a refund. There has been no response. I feel really bad because their products were excellent and did not want to add stress at their time of troubles. But they need to have resolution with their customers. Has anyone contacted the restaurant that they reference on their website. I would think that would be their bread and butter and would have more information that what we are able to post here.

As previous users have stated there is no response from emails, phone calls. When they said they are going to deliver they do not show up. When they do show up they do not have the order right. I have been trying since Sept to get steaks. I gave them a week and told them I would contact BBB. Doesn't even matter, they don't answer the BBB request. Don't know how they stay in business!!!